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Information Technology

Information Technology

Technology Help Desk

To create a help desk ticket online:

Login into Rapid Identity.
Click on the IT Help Desk icon to access and create a ticket.
Provide as much as detail as possible about the issue(s), and make sure to include your location and your computer's service tag number.

For additional assistance:
Call (509) 222-5555
Email
 

Windows updates are sent the second Tuesday of every month. 
Your computer's security depends on establishing good updating routines. We make sure your computer is updated every second Tuesday of the month by running Windows updates and Dell Command updates. 

To complete these updates, you may need to restart your computer.

IT TIPS:

  • Accessing the Company Portal

    Company Portal is a tool for Kennewick School District employees to securely access KSD approved apps and resources to download. To access the Company Portal and view available applications, Click here to access.

  • Using passwords is important to keep your personal information safe on electronic devices and the internet. The use of strong passwords can protect your personal information from being viewed or stolen by others. 

    Here are some tips for choosing strong and secure passwords to keep your accounts safe:

    • Your password should be at least eight (8) characters long and contain at least one of each of the following:
      • Make sure your password isn't something obvious or personal (for example, pet's name, your name)
      • Uppercase Character
      • Lowercase Character
      • A Number
      • Special Character (!@#$%^&*)

    Access a password generator Click here to access.

    For more information on how to create a secure password Click here to access.

  • The Information Technology (IT) department has compiled a list of the ten most commonly asked IT help desk questions  to offer guidance on resolving common IT-related issues. Click here to access.

  • Stay connected with the latest in tech! Explore our monthly IT newsletters for updates, important announcements, and valuable tips to keep you well-informed.

    November 2023 - Save time with keyboard shortcuts! Learn easy tricks to do things faster on your computer
    December 2023 - Learn about quishing to stay safe from deceptive practices involving QR codes.

     

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