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IT & Support

IT & PowerSchool Support

To create a help desk ticket online:

  • Login into Rapid Identity.
  • Click on the IT Help Desk icon to access and create a ticket.
  • Provide as much as detail as possible about the issue(s), and make sure to include your location and your computer's service tag number.

For additional assistance:
Call (509) 222-5555
help@ksd.org

The IT department has compiled a list of the ten most asked help desk questions to offer guidance on resolving common IT-related issues:

  1. How do I create a Help Desk Ticket?
  2. My laptop is acting up? What do I do?
  3. How do I install new printers to my computer?
  4. How do I access Company Portal download apps?
  5. How do I change my password?
  6. How do I request new iPads for my K-2 students?
  7. What do I do if my projector is not working?
  8. What is the best way to get rid of surplus?
  9. How do I request access to a new building?
  10. How do I request website access?

Find the answers to these questions at the link below!

IT FAQs Sheet

IT can set up a temporary password, if you forgot your password. Once the temporary password has been established, you will be prompted to set up a new one. Simply changing the password can be accomplished by selecting ‘change password' from the drop-down menu on Rapid ID.

  • The IT department has compiled a list of the ten most asked help desk questions to offer guidance on resolving common IT-related issues:

    1. How do I create a Help Desk Ticket?
    2. My laptop is acting up? What do I do?
    3. How do I install new printers to my computer?
    4. How do I access Company Portal download apps?
    5. How do I change my password?
    6. How do I request new iPads for my K-2 students?
    7. What do I do if my projector is not working?
    8. What is the best way to get rid of surplus?
    9. How do I request access to a new building?
    10. How do I request website access?

    Find the answers to these questions at the link below!

    IT FAQs Sheet

  • IT can set up a temporary password, if you forgot your password. Once the temporary password has been established, you will be prompted to set up a new one. Simply changing the password can be accomplished by selecting ‘change password' from the drop-down menu on Rapid ID.

Software & Apps

The Company Portal is a tool for Kennewick School District employees to securely access KSD approved apps and resources to download. Find directions for accessing the Company Portal and viewing available applications here.

Windows updates are sent the second Tuesday of every month. 
Your computer's security depends on establishing good updating routines. We make sure your computer is updated every second Tuesday of the month by running Windows updates and Dell Command updates. 

To complete these updates, you may need to restart your computer.

  • The Company Portal is a tool for Kennewick School District employees to securely access KSD approved apps and resources to download. Find directions for accessing the Company Portal and viewing available applications here.

  • Windows updates are sent the second Tuesday of every month. 
    Your computer's security depends on establishing good updating routines. We make sure your computer is updated every second Tuesday of the month by running Windows updates and Dell Command updates. 

    To complete these updates, you may need to restart your computer.

Contacts

Help Desk: (509) 222-5555

Create a Help Desk Ticket (Rapid ID)